Troubleshooting
When something breaks: the most common fixes.
Notes not generating If no notes appear in the Kiolo app after a recording, it's usually because the recording hasn't synced yet or is still being processed. Transcription issues If a transcript is missing, cuts off, or gets words wrong, it's almost always due to the Bluetooth connection, recording quality, or the language setting. Sync problems If your recordings aren't transferring from the Kiolo device to the Kiolo app, it's almost always due to the Bluetooth connection, an app permission, or an interrupted transfer. Connectivity & network Most connectivity issues with Kiolo come down to either the Bluetooth connection between the device and the app, or the syncing of your recordings with our EU servers.
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