Last updated · 2026-08-10
Terms and conditions
These Terms and Conditions govern both the purchase of Kiolo devices through kiolo.com and the general use of the website and the content and features offered there (e.g. launch-info signup). The German version at /de-de/legal/agb/ is authoritative.
1. Provider and scope
The provider and seller is Kuno Intelligence GmbH (see legal notice). These terms apply to every order for a Kiolo device placed by a consumer, and to every use of the website. Conflicting terms of users are not recognised unless the provider expressly agrees in writing.
2. Conclusion of contract
The presentation of products on the website is not a binding offer by the provider, but an invitation to order. By completing the order process (clicking the order button before payment), the ordering person submits a binding offer to purchase the goods in the cart. The purchase contract is concluded once the provider accepts that offer — either by sending an order confirmation email or by delivering the goods, whichever happens first. Order status can be checked at any time via the link in the order confirmation.
3. Prices and shipping costs
Listed prices are final prices and include statutory VAT. Shipping costs are shown separately during checkout before the order is placed. For deliveries outside the European Union, import duties (customs, import VAT) may apply and are payable by the ordering person; these are outside the provider's control.
4. Payment
Payment is processed through our payment provider Stripe and the payment methods offered at checkout (including credit and debit card). The purchase price is due, and charged, upon completing the order. The provider never has access to payment details themselves — these are processed exclusively by Stripe.
5. Delivery
Delivery is made to the address provided at checkout, within the countries offered there. An expected delivery window is stated in the order confirmation and kept current on the order status page; as a pre-ordered product this window may shift, in which case you will be informed via the order status page and, where relevant, by email. If an ordered item is unavailable despite timely procurement due to a fault of a supplier, the provider may withdraw from the contract; any payment already made will be refunded without delay.
6. Retention of title
Delivered goods remain the property of the provider until the purchase price has been paid in full (§ 449 BGB).
7. Right of withdrawal
Consumers have a statutory right of withdrawal. Details are set out in the withdrawal notice.
8. Warranty
Statutory warranty rights apply. Consumers are entitled to the statutory two-year warranty period from delivery of the goods (§ 438 (1) no. 3 BGB). Where a defect is validly reported, the statutory rights to repair or replacement, rescission, price reduction, and damages apply (§§ 434 et seq. BGB). For questions about a specific device, please contact [email protected].
9. Liability
The provider is fully liable for intent and gross negligence and for damages arising from injury to life, body or health. Otherwise liability is limited to the breach of material contractual obligations and to the typical, foreseeable damage. Liability under the German Product Liability Act remains unaffected.
10. Use of the website, intellectual property
Use of the website is permitted for lawful purposes only. Prohibited in particular: scraping or extracting content beyond what is permitted, circumventing technical protective measures, and any action liable to disrupt the operation of the site. All content on this website (text, graphics, logos, trademarks) is protected by copyright and trademark law; use beyond the limits of copyright requires the prior written consent of the provider.
11. Dispute resolution
The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025. We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
12. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer-protection provisions of the country in which the ordering person is habitually resident remain unaffected. If the user is a merchant, a legal entity under public law or a special public-law fund, the place of jurisdiction is the registered office of the provider. Should individual provisions be invalid, the validity of the remaining provisions is unaffected.